Kaiser Permanente and Data Innovations Hematology Middleware Modernization Case Study

Kaiser Permanente, a national health system operating across six U.S. regions, was modernizing hematology middleware workflows across multiple hospitals and laboratories through a large-scale transition from Sysmex WAM to Data Innovations.

Kaiser Permanente’s middleware modernization initiative required coordination across multiple regional workflows, staffing constraints, production issues, and strict vendor-driven timelines while teams adapted to the Data Innovations platform.

Kaiser Permanente implemented a multi-region Data Innovations middleware strategy designed to replace WAM, improve hematology workflow support, strengthen testing and troubleshooting processes, and prepare laboratories for future-state modernization efforts.

JTG provided specialized Data Innovations expertise, hematology workflow guidance, LIS resource support, testing coordination, troubleshooting, and stakeholder facilitation, helping Kaiser Permanente reduce operational disruption while maintaining implementation momentum across regions.