How SUNY Upstate, ELLKAY, and JTG Built a Scalable Outreach Foundation

SUNY Upstate, an academic health system and community hospital laboratory in Syracuse, New York, was preparing to expand laboratory outreach services using Epic Beaker and ELLKAY’s LK Orbit platform to support future client growth and scalable integration workflows.

SUNY Upstate needed to improve outreach integration workflows while preparing for future client onboarding, evolving project timelines, limited internal resources, and coordination between Epic Beaker, ELLKAY, and laboratory operations teams.

SUNY Upstate implemented a scalable outreach integration strategy designed to align Epic Beaker workflows, ELLKAY platform requirements, outreach specimen processing, and future-state client onboarding needs.

JTG provided Epic Beaker guidance, outreach integration expertise, workflow support, project coordination, vendor alignment, and scalable build planning, helping SUNY Upstate prepare for long-term outreach growth while reducing operational complexity.